FAQ

What is the usual timing?

Preparation is approximately 1–2 business days after payment authorization. After shipment, the carrier estimate is 4–6 business days.

How are delivery costs determined?

Available routes and charges are calculated and displayed during checkout.

Are preference returns available?

No. A simple change of mind, personal taste, or an incorrectly selected option is not an accepted reason. Applicable statutory rights continue, and genuine item problems use the dedicated review process.

How is a damaged or incorrect order reported?

Contact the store no later than 30 calendar days after delivery with order details and visual evidence. Wait for authorization before returning anything and consult the Refund Policy.

How quickly is an approved refund handled?

The original-method refund is initiated within 10 calendar days after approval. Separate processing by the financial institution can continue afterward.

What cards or wallets can be used?

The current checkout is the authority for methods available to the transaction. See the Payment Policy for authorization guidance.

Why has tracking not moved?

Early tracking events can be delayed. Use the steps in the Shipping Policy when a parcel remains delayed or cannot be located.

Where can I ask for help?

The Contact Us page lists store support routes. Privacy rights and request details appear in the Privacy Policy.